Refund & Return Policy
At My Vital Track, your satisfaction is our top priority. If your item arrives defective or does not function as intended, we’re here to help.
Refunds
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We offer full refunds within 48 hours once we verify that the product is not working as described.
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To be eligible, customers must provide video evidence showing the issue (e.g., device not powering on, not charging, or not responding).
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Once our support team reviews and approves the evidence, your refund will be processed back to your original payment method.
Returns
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In most cases, defective products do not need to be returned if video evidence is provided.
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If our team requires a return for further inspection, we will provide return instructions.
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Products must be returned in their original packaging with all accessories included.
Exclusions
Refunds and returns will not be issued for:
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Products damaged due to misuse, accidents, or modifications.
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Issues caused by not following the product’s usage instructions.
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Change of mind or buyer’s remorse.